e1Tech Process Manager, a component of the e1Tech eBPM solution, delivers a powerful set of management tools that enable business users to analyze process execution and respond to problems and changing business conditions. These tools and utilities enable real-time reporting and analysis of data from a variety of applications, so you can determine if your business processes are running at peak efficiency and meeting strategic goals.

Monitor
Watch your business processes execute in real time. View each step of a process, from initiation to completion, through any number of back-end systems: enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), or other applications. Process Manager uses a highly intuitive Web-based user interface that's been designed to contain a wealth of graphical information on a single page, so the data you need is easy to find and interact with.

e1Tech Process Manager also includes personalized ‘scorecards’ that let you define metrics and key performance indicators (KPIs) with no programming required. Business managers can use scorecards to track their own processes and take proactive measures to raise productivity. In this way, a manager can stay on top of every step of every task and influence the outcome of the process if need be.

Analyze
e1Tech Process Manager includes more than 40 reports that you can use to track every facet of your processes and performance metrics. You can also use these out-of-the-box reports to drill down into task and process execution data. For example, a business manager responsible for order processing can use these reports to see how many orders is in the pipeline, where they are in the pipeline, their rate of completion, and how much time is needed to move from one step to the next. You can also reveal a report's underlying data to learn even more about metrics data. For example, a manager can easily review orders handled by a specific employee or even drill down further into the details of a specific order with just a few mouse clicks.

Do you need to build a customized report? Process Manager contains a visual query tool that report on any process data, including information extracted from external systems. You can execute saved definitions with a click and display them in various tabular and graphical formats. Process Manager is also integrated with business intelligence tools, for even more advanced reporting and analysis features. You can get a complete picture of the health of your business on a daily basis by monitoring critical processes as well as performing long-range analysis.

Improve
Process Manager provides visibility so business managers can identify problem areas and bottlenecks. You can then refine or even redesign steps of a process, using the e1Tech Process Modeler design environment. With a goal of minimizing the "white space" in a process, you can eliminate the lag time between when one group completes a task and the next owner begins, for greater operational efficiency.

Process Manager provides the information you need to quickly change business rules, modify an active process, or modify and redeploy a process, bringing flexibility and adaptability to your business processes. You may choose to adapt a process to better utilize staff resources, to meet changing business conditions, or to deploy new services or Internet distribution capabilities. If you choose to outsource some aspect of your business, e1Tech eBPM can help you adapt your business processes without sacrificing control over those functions.